Order Returns

All returns are subject to approval by Dakota Plumbing Products.

If a product delivery is refused for any reason other than verified shipping damage, the order will be treated as a return and will be subject to applicable return shipping and restocking fees.

All returns require a Return Goods Authorization (RGA) number issued by Dakota. RGAs must be requested within 30 days of product delivery. Returns sent without an approved RGA may be refused.

Return Eligibility Requirements

All returned merchandise must meet all of the following conditions:

  • Products must be unused, uninstalled, and in new, resalable condition

  • Items must be returned in original, undamaged packaging

  • Products may not have been used as display items

  • There must be no writing or markings on packaging, unless explicitly authorized by a Dakota representative

  • The customer is responsible for all return freight costs and must fully insure the return shipment

Non-Returnable Items

The following items are not eligible for return or refund:

  • Installed or previously used products

  • Custom, special-order, or made-to-order items

  • Clearance or final sale items

  • Orders requiring freight quotes, once confirmed and shipped

Shipping & Freight Costs

  • Original shipping and freight charges are non-refundable

  • Customers are responsible for both original and return shipping costs

  • Return shipping costs will only be covered by Dakota if the return is due to:

    • A confirmed shipping error by Dakota, or

    • A verified manufacturing defect

Damaged or Defective Items

All shipments must be inspected immediately upon delivery.

  • Any visible damage must be noted on the delivery receipt at the time of delivery

  • Claims for concealed damage or defects must be reported to Dakota within 48 hours of receipt

  • Failure to report damage within this timeframe may void eligibility for replacement or refund

Dakota will evaluate all damage or defect claims and, at its discretion, may repair, replace, or issue a refund.

Restocking Fees

Approved returns may be subject to a restocking fee of up to 25%, based on product condition, packaging, and handling requirements.

Responsibility for Returned Items

Dakota Plumbing Products is not responsible for lost, misdirected, improperly packaged, or damaged return shipments.

It is the customer’s responsibility to ensure that all returned items are securely packaged to prevent damage in transit. Dakota will cooperate with carrier claim processes but is not responsible for filing or managing claims on the customer’s behalf.

Refund Processing

Refunds are issued after returned items are received and inspected.

  • Refunds will be issued to the original method of payment

  • Please allow 7–10 business days for processing, depending on your financial institution

Return Authorization & Contact Information

To request a Return Goods Authorization (RGA), please contact:

📧 orders@dakotasinks.com
📞 954-987-3430

Please include:

  • Order number

  • Product name(s)

  • Reason for return

  • Photos (if damaged or defective)

Return Shipping Address

Dakota Plumbing Products
Returns Department
3226 SW 30th Ave
Fort Lauderdale, FL 33312

Policy Acceptance

By placing an order with Dakota Plumbing Products, you acknowledge and agree to this Refund & Return Policy.